1. Overview

At Rhise, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose and store your information when you visit our website, purchase our products, or interact with us.

This policy is written in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you’re located in the European Union, we also align with the General Data Protection Regulation (GDPR) where applicable.

2. What We Collect

When you use our site or services, we may collect the following types of personal information:

• Your name, email address and contact details
• Billing and shipping addresses
• Payment information (processed via secure third-party payment providers)
• Purchase and order history
• Site activity, preferences and browsing behaviour (via cookies and analytics)
• Device information, IP address, and geolocation (where applicable)
  

We only collect information that is reasonably necessary to provide you with our products and services or improve your experience.

3. How We Collect It

We collect information in the following ways:

• When you make a purchase
• When you create an account or subscribe to our emails
• When you fill out a form or contact us
• Automatically through cookies and similar technologies when you browse the site
  

4. Use of Cookies & Tracking Technologies

We use cookies, pixels, and third-party tracking tools to improve your browsing experience, track analytics, and personalise content and ads.

Cookies allow us to:

• Understand how you use our site
• Improve site speed, usability and navigation
• Serve relevant ads through platforms like Meta (Facebook/Instagram)
• Analyse email performance via Klaviyo
• Track website performance via Google Analytics

You can manage your cookie preferences in your browser settings, and you may opt out of personalised ads via your device or ad platform settings.

Upon visiting our site, you may be presented with a cookie consent banner in accordance with relevant privacy regulations.

5. Why We Collect Your Data

We collect and use your personal information for the following purposes:

• To process and fulfil your orders
• To provide customer support and respond to enquiries
• To personalise your experience on our website
• To send email updates and marketing (if you’ve opted in)
• To run advertising campaigns
• To analyse website performance and make improvements
• To comply with legal and regulatory obligations

6. Third-Party Providers

We may share your data with trusted third-party service providers that support our operations, including:

• Shopify – our eCommerce platform
• Meta (Facebook & Instagram) – advertising and remarketing
• Klaviyo – email marketing and segmentation
• Google Analytics – site usage and behaviour tracking
• Payment providers – to securely process transactions
• Shipping and logistics companies – to fulfil and deliver orders

These providers may store data in Australia or overseas in jurisdictions that maintain data protection standards equivalent to the APPs or GDPR.

7. How We Store & Protect Your Data

Your personal information is stored securely and protected against misuse, loss, or unauthorised access.

We use encryption, access control, and secure third-party infrastructure (Shopify, Klaviyo, etc.) to ensure your data is handled with care.

8. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications at any time
• Withdraw your cookie consent or manage browser tracking settings

To exercise any of these rights, email us at ben@rhise.com.au.

9. European Union (GDPR)

If you're located in the EU, you may have additional rights under the GDPR, including the right to data portability, restriction of processing, and the right to lodge a complaint with a supervisory authority.

We rely on legitimate interest, contractual necessity, and your consent (where applicable) as legal bases for processing your data.

10. How to Contact Us

For questions, access requests, or complaints regarding your personal data, contact:

Rhise
Email: ben@rhise.com.au
ABN: 684326127
Business Address: Unit 2 6 Herbert St